Workplace Risk Interpreter | Mediator | Author

See what others miss.Make better people decisions.

I help small businesses identify what is really happening in difficult employee situations, understand the risks and decide what to do next.

See how I can help

Jennifer G Smith, photographed in front of green plants, looking straight to camera with a calm, direct expression.

How I help

Two ways to work with me.

Both are for the moment a people decision has become difficult, and getting it wrong would be expensive.

  • Workplace Blind Spot Review

    For owners and managers who know something is wrong with an employee situation but are not yet clear about the real problem or the right response.

    I review the situation independently, separate the facts from the assumptions, identify the workplace and people risks, and give you practical next steps.

    • An independent assessment of the situation
    • The key risks and blind spots identified
    • Clarity about what requires action
    • Practical, prioritised next steps
    • Greater confidence before making a people decision

    Priced for the situation Scope and fee agreed in writing before any work starts.

    Discuss your situation
  • Independent Hearing Chair

    For organisations that need an impartial person to chair a disciplinary, grievance or appeal hearing.

    A fair, independent hearing and a clear, reasoned outcome you can act on with confidence.

    • An independent chair
    • Review of the relevant documents
    • A properly structured hearing
    • Impartial consideration of the evidence
    • A clear written outcome letter
    • Completion within the agreed timeframe

    £1,950 per hearing Fixed fee for a single hearing about one employee, including the written outcome letter. More than one employee, more than one hearing day, or allegations of discrimination or whistleblowing are quoted separately. Either way, the fee is confirmed in writing before I accept.

    Enquire about an independent chair

Background

Why Jennifer?

Jennifer combines employment-law knowledge, mediation skills and experience of how people behave when workplace decisions become difficult.

Her experience includes:

  • Former trade union representative
  • Qualified mediator
  • Employment law specialist
  • Experience in local government
  • Experience in charitable organisations
  • Experience in regulated care settings
  • HR, employee relations and workplace conflict experience

She understands workplace situations from more than one side — management, employees, process, risk and human behaviour.

Cover of Lost My Sight, Found My Freedom by Jennifer Smith, subtitled "The hidden power of what we cannot see". Bold white and navy type on a purple-to-orange gradient, with a "Coming Soon" badge. This promotional proof copy also carries a printed "Not for Resale" band.

The book

Lost My Sight, Found My Freedom

The hidden power of what we cannot see

Sight loss is Jennifer's story. The wider conversation is about identity, loss and rebuilding after life changes unexpectedly.

Freedom does not require restoration.

What you get from reading it:

  • A different way to understand loss and unwanted change
  • Practical reflections for taking the next step
  • Permission to build a meaningful life without waiting for everything to return to how it was

Where next

Not sure what is really happening in an employee situation?

Jennifer can help you identify the blind spots, understand the risks and decide the next step.

Optional. Useful if the situation is urgent.
A few lines is enough. No names or confidential detail needed at this stage.

I'm here for the book

Jennifer also speaks at events and on podcasts about workplace behaviour and better people decisions. Choose “Speaking, a podcast or media” above.